PAIA Manual
Published in terms of section 51 of the Promotion of Access to Information Act — what records MoneyDoc holds, how to request one, the fees, and your remedies if a request is refused.
Official document
Corporate profile
Policy documents
MoneyDoc's corporate profile and policy documents, published here. Every one of them opens on this site — there is no link out to another website, and nothing needs to be requested by email to be read.
- Issued by
- Money Doc (Pty) Ltd
- FSP number
- 52081
- Documents
- 6
- Last updated
- 6 October 2026
How each document reaches you. Every document opens on its own page on this site. Where MoneyDoc has supplied the document itself, it is shown on that page and can be downloaded as a PDF.
The TOC approval is a Reserve Bank letter marked confidential, published because MoneyDoc already publishes it.
POPIA Policy
What personal information MoneyDoc processes, on what lawful basis, who it is shared with, how long it is kept, and how to exercise your rights as a data subject.
Official documentTOC Approval
The South African Reserve Bank's approval authorising Money Doc to transact as a foreign exchange intermediary — a Treasury Outsourcing Company — through Bidvest Bank Limited.
Signed original on fileComplaints Policy
How a complaint is raised, managed and escalated, the commitment to a timely and impartial decision, and engagement with the relevant Ombud.
Official documentConflict of Interest Management Policy
How Money Doc identifies, avoids and mitigates conflicts of interest in the interest of its clients.
Official documentTreating Customers Fairly Policy
How Money Doc treats its clients fairly, set out against the six Treating Customers Fairly outcomes.
Official document